Refund and Replacement Policy for SMS Verification Orders

What Counts as Defective on Arrival

We define a defective number as one that fails to perform its core function within 24 hours of delivery. For SMS verification products (Google, WhatsApp, Discord, Telegram), that means:

• **Account banned or locked within 24 hours**: If the number you rented gets your account banned or locked immediately after verification, you're eligible for a replacement. This is rare but can happen if the number was previously flagged by the platform.
• **Wrong region**: If you ordered a US number for Google but received a Canadian one, that's a defect. We check region tags before dispatch, but errors occur in ~0.3% of orders.
• **Missing claimed features**: Some listings advertise "WhatsApp-ready" or "Telegram-compatible." If the number doesn't work for the stated service, it's defective.

For other digital goods on our marketplace, the same principle applies: if the item doesn't match its description at delivery, you get a replacement. Examples:

• **Streaming accounts**: If you hit a simultaneous viewer cap within 24 hours (e.g., Netflix 4K plan only allows 2 streams but listing said 4), that's a defect.
• **VPN accounts**: If the provider bans shared keys within 24 hours, we replace.
• **AI subscriptions**: If rate limits are lower than advertised (e.g., ChatGPT Plus listed as 50 messages/3h but you get 25), replacement applies.
• **VPS**: If the provider terminates the instance due to TOS violations from a previous user, we replace.

What Does NOT Qualify for Replacement

Not every problem is our fault. These scenarios are not covered:

• **User-caused issues**: If you try to verify a Google account that's already suspended, or use the number for a service not listed in the product description, that's on you.
• **Policy enforcement after delivery**: If WhatsApp bans the number 3 days later because of spam reports from other users, that's outside our 24-hour window. We can't control platform actions after delivery.
• **Region change after purchase**: If you buy a UK number but later need a US one, that's not a defect—you need to purchase a new number.
• **Network fees**: We don't refund USDT network fees (e.g., TRC-20, ERC-20, BEP-20). Those go to miners, not us.

Why Crypto Refunds Are Different

Credit card refunds rely on chargebacks—the bank reverses the transaction. With USDT, there's no bank. Once a transaction is confirmed on-chain, it's final. Here's a comparison:

Aspect	Credit Card	Crypto (USDT)
Reversibility	Up to 120 days	Never
Dispute cost	Free for buyer	$0 (but no recourse)
Refund method	Fiat back to card	Replacement or USDT (rare)
Typical SLA	5-10 business days	24-48 hours (replacement)

Because we can't claw back funds, we offer replacements instead. This keeps prices lower—no chargeback fees (typically 1-3% of transaction) means we pass savings to you.

Replacement SLA and Process

If you have a valid defect, here's what to expect:

• **Same-tier item**: You'll get a replacement of equal or better value. If the exact product is out of stock, we'll offer an upgrade or a different equivalent.
• **Fulfillment time**: 24-48 hours after we confirm the defect. Most replacements are sent within 12 hours.
• **How to request**: Contact our Telegram support handle @jasonma127 with:
• 1. Order number (from your purchase confirmation)
• 2. Transaction hash (the USDT transfer ID)
• 3. Screenshot of the issue (e.g., ban message, wrong region)

We'll respond within 2 hours during business hours (UTC+8, 09:00-23:00).

Edge Cases by Product Niche

Different products have unique failure modes. Here's what we've seen:

• **SMS verification**: The number was already used for the same service. We check our database, but occasionally a number slips through. Replacement guaranteed.
• **Streaming accounts**: Simultaneous viewer cap hit within 24 hours. We test with 2 devices, but if the listing says "4 streams" and you get kicked at 3, it's a defect.
• **VPN accounts**: Provider bans shared keys. This happens when too many users try to connect. We replace with a fresh key.
• **AI subscriptions**: Rate limits lower than advertised. For example, ChatGPT Plus should allow 50 messages per 3 hours; if you get 30, we replace.
• **VPS**: Provider TOS violations from previous user. If the IP is blacklisted or the instance is terminated, we replace.

How to Avoid Issues

Prevention is better than replacement. Follow these tips:

• **Read the product description carefully**: Check region, supported services, and any limitations (e.g., "not for WhatsApp").
• **Use the number within 24 hours**: Most defects appear immediately. If you wait 3 days, we can't verify the issue.
• **Keep your transaction hash**: Without it, we can't locate your order. Store it in a text file.
• **Test on a fresh account**: Using a rented number on an already flagged account will likely fail.

Final Note

We aim for a 98%+ delivery success rate. If you're in the unlucky 2%, our replacement process is designed to get you back up quickly. Remember: no chargebacks, but we stand by our products.

Updated 2026-05-25.